Course: Compassionate Investigative Interview Skills

The CIIS course is an innovative and interactive business training course that focuses on interviewing skills designed to detect and manage truthful and deceptive behavior when interviewing or conversing with people centered on two principles:

1) Obtaining the complete truth to resolve the matter being investigated.
2) Protecting the business’s security culture to drive employee engagement and talent retention.

It combines various components of neuroscience, human behavior - physical (verbal and non-verbal), and psychology to provide useful tools for individuals conducting any type of investigation, interview, or discussion where a person may not fully cooperate and provide truthful or complete information.

6 modules (11.5 hours) are delivered virtually over 3 half-day sections or a client-customized timeline. They offer participants a comprehensive overview of critical concepts needed to develop and sustain a holistic security culture in the workplace providing employees with the real and perceived sense of a safe and secure environment.

This program was developed over 41 years of corporate security management and investigative lived experience combined with formal study (post-graduate and specialized study).

This program was developed for business leaders involved in any type of investigation, including:

• Human Resources
• Ethics and Compliance
• Operations
• Personnel interviews (recruitment and selection)
• EHS
• Regulatory
• Quality
• Finance
• Security
• Legal
• Audit
• Procurement

➡ Gain insight into the importance of a security culture and how investigations positively or negatively impact it.
➡ Develop or improve your interview skills.
➡ Feel confident in your ability and process in conducting interviews.
➡ Understanding and managing your personal biases and other obstacles when interacting with people.
➡ Resolve any type of investigation or inquiry faster (time is our most precious asset).
➡ Quantify why you believe persons were truthful or deceptive, instead of uncertainty or “gut feeling”.